MY SERVICES

Get in touch for a free, no commitment chat about how I can help you.

ONLINE MEDIA MANAGEMENT

Scaling up your online presence

  • Creating Social media content planners bespoke to your business, which include prompts, visual ideas, and special days.

  • Creation of social media accounts/profiles.

  • Moderation of social media pages/groups.

  • Scheduling your social media content.

  • Creation of social media graphics including banners, posts, and sourcing images.

  • Monitoring social media accounts, responding to enquiries & interactions.

  • Uploading blog posts to websites.

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GENERAL ADMINISTRATION

Dealing with your day to day

  • Diary/calendar management including organising your schedule, making appointments, and timetabling meetings.

  • File management using Dropbox, Google Drive, etc.

  • Data entry.

  • Organising cloud files.

  • Creating templates and forms.

  • Ordering & arranging delivery of supplies.

  • Arranging the collection and delivery of products to clients.

  • Travel planning & booking.

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CUSTOMER SERVICE

Putting You Ahead of the Competition

  • Respond to customer queries via phone or email.

  • Returning phone calls on your behalf.

  • Checking voicemail and responding where necessary.

  • Troubleshooting customer problems.

  • Tactfully handling customer complaints.

  • Recording a list of customer problems & complaints so as to create a list of the most common.

  • Responding to reviews both negative & positive.

  • Creating a FAQ section for your customers.

  • Collecting testimonials from previous clients.

  • Following up with every customer who has purchased a product or service.

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EMAIL MANAGAMENT

Putting You Ahead of the Competition

  • Detox your email inbox

  • Organise your inbox with folders and tagging.

  • Set up contact lists and specific target groups.

  • Prepare & schedule regular emails.

  • Deal with spam & redundant subscriptions.

  • Creating & sending Greeting cards, thank you cards, and invitations to clients.

  • Establishing follow up emails.

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RESEARCH

Using my time instead of you using yours

  • Research programs & resources.

  • Project research

  • Hashtag research

  • Travel research

  • Event research

  • Keyword research

  • Product research

  • Product price research

  • Rebranding your business research

  • Fact-checking

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