Let’s cut to the chase. Virtual Assistants (VAs), it’s easy to get lost in the sea of tasks and forget what makes us human. But hey, who said professionalism can’t have a personal touch?
So, how do we bring authenticity into our Virtual Assistant roles without losing the plot?
Be more than a task robot
Remember, you're not just a task-ticking machine. Handling emails and schedules is part of the job, but human interactions make your role unique. Crack a joke, share a relatable story, show empathy. It's these little human touches that build stronger, more meaningful connections with your clients.
Listen up and get personal
Excellent communication isn’t just about talking; it’s about listening— really listening. Understand your client’s needs, business quirks, and pain points. This isn’t just about being a good listener; it’s about making your clients feel seen and understood. Personalise your interactions—a simple check-in about their day can make a difference.
Flexibility is your superpower
In the digital world, change is the only constant. Embrace it. Whether it’s a last-minute request or a sudden change in plans, your ability to adapt is essential. Show your clients that no matter what’s thrown your way, you’ve got it covered with a cool head and a can-do attitude.
Honesty is still the best policy
Mistakes? They happen to the best of us. The key is how you handle them. Be upfront and honest about slip-ups. Offer solutions, not excuses. This builds trust and shows your clients that you’re reliable and accountable. Remember, trust is the foundation of any solid working relationship.
Keep learning and growing as a Virtual Assistant
The VA world is constantly evolving, and so should you. Stay hungry for knowledge. Keeping your skills sharp is essential, whether it’s a new social media platform, an emerging tech tool, or an efficiency hack. This makes you a valuable asset and keeps your work exciting and challenging.
Remember, you’re not just an email address
Behind every task is a person with a story. Share yours. Let your clients know who’s behind the keyboard. Share a bit about your hobbies, your favourite Netflix binge, or your weekend plans. These personal snippets make you relatable and turn professional relationships into friendly partnerships.
Set boundaries, stay balanced
While being personable is vital, remember to set healthy boundaries. It’s easy to blur the lines between personal and professional when you’re working remotely. Establish precise working hours, communicate your availability, and respect your own time.
This not only helps you avoid burnout but also sets a professional tone.
8. Feedback is your friend
Encourage and welcome feedback. It’s a great way to understand what works and what doesn’t from your client's perspective. This two-way street of feedback ensures continuous improvement and client satisfaction.
So there you have it.
Being a virtual assistant is about blending efficiency with empathy and professionalism with personality. It’s about being adaptable, honest, and always ready to learn.
But most importantly, it’s about being unapologetically human.
Bring your authentic self to your work, and watch how it transforms your professional relationships and the quality of your work.
VAs like Erin at Bizzybee can help you manage your email platforms, social media profiles, HR systems, and so much more. If you need a hand with setting up digital processes or keeping them ticking over, feel free to get in touch with Erin for a chat.